FAQs

Why do I have to download software
to use PhotoCreator?
We want you to be able to put your images wherever you want on the page, in the shape and size you want. Online editing options simply can’t offer this flexibility. It takes just a few minutes to download our unique, powerful software, and once it’s on your computer it’s so easy to use and gives you complete control.

How do I download your software?
It’s easy. Just click here,and follow the instructions on your screen. It does it all for you. Once our software is installed on your computer you can start making your personalised calendars, photo books, photo albums and wall canvas prints straight away.

How long does it take to download the photocreator software?
You can expect it to take about three minutes from the time you press ‘run’, if you have a broadband connection of 8mb or more.

Will your software damage my computer?
No. Our unique software has been fully tested and de-bugged to ensure it is compatible. It has been successfully downloaded and used by thousands of customers all over the world.

What happens if I get warning triangles with the 'low quality message'?
Most images will reproduce fine in the printed product. If you have images from a mobile phone or a low Megapixel (2 Megapixel for example) camera then the finished print quality will only be as good as the image provided.

Can I re-order the same book without having to upload my pages again?
Yes – PhotoCreator will retain all files for three months, just email our customer service team to re-order your product. If it has been more than three months you have to upload your pages again.

Can I cut and paste text from other packages into photocreator?
Yes – use Ctrl-C to copy from your package and then open then double click your text box on the photocreator page and Ctrl-V to paste the text into the text box.

How do I crop an image after I have placed it into a picture box?
Double click on the photo that you want to crop. The image box editor will open and then you can define the area you want by ‘drag and drop’ and resize if required.

Can I select my own image as a background?
Yes – ‘Drag and drop’ the picture onto the page, right click your mouse and select fit to page or spread.

My picture resizes when I rotate it, what can I do to fix this?
You will need to open the picture box, by double clicking and select the area of the picture that you want to be displayed by drag and drop.

What do I do when I am informed of updates?
Check the updates and choose whether to update the software. If you select any of the boxes available to update then just press start button and the software will automatically start the update process. You may need to restart your computer for the updates to take effect - the help box on your screen will tell you.